Privacy policy

Why do you need my information?

In order for you to receive information, newsletters, blog updates and make purchases online we will record your personal information. The information we collect about you is necessary for us to send the information to you and maintain contact with you.

How will you use my information?

We will not disclose personal information to other parties. Your information will be used solely for the purposes of your interaction with Flossie and Twts. We will use this information in the following ways:

  • to help us deal with your enquiry

  • to provide you with access to relevant products and services

  • to communicate with you

  • to process financial transactions directly involving us

  • to enable us to improve the quality of our services

How long we will hold your information?

We will hold your information until you decide to withdraw consent or opt out of receiving information.

What are my information rights?

As a customer or data subject you have the right to:

  • access the data that we hold

  • rectify any inaccuracies;

  • request that records we hold about you, are erased

How is my information processed?

This website and its functionality is supported by www.squarespace.com

Some features, such as the shopping page, will use the features provided by www.squarespace.com

Their full privacy policy is available here: https://www.squarespace.com/privacy

Usage Limitations and Editorial Rights

Visitors and customers of flossieandtwts.com are NOT granted any form of Reproduction Rights or License as a result of viewing or purchasing artwork.

  • CONTENT is hereby defined as all physical and digital artwork sold or visible on flossieandtwts.com or etsy.com/uk/shop/FlossieandTwts and associated social media platforms.

The use of CONTENT in connection with news reporting, commentary, publishing, or any other "editorial" context, such as, but not limited to, social media posts and video reviews, shall be accompanied by an adjacent credit in the following format:

"Catherine Bailey, Textile Artist, flossieandtwts.com"

Without express permission from flossieandtwts.com owner Catherine Bailey, CONTENT MUST NOT:

  • be used on any website or social media associated with a business.

  • be used in any multi-media production distributed via broadcast, cable network, OTT video service (e.g. Netflix, Hulu, Amazon), or in theaters, or in related promotional materials.

  • be printed in physical form as part of product packaging and labeling, letterhead and business cards, point of sale advertising, CD and DVD cover art, or in the advertising and copy of tangible media, including magazines, newspapers, and books.

  • be incorporated into merchandise intended for sale or promotional distribution, including, without limitation, textiles, artwork, magnets, wall-art, calendars, toys, stationery, greeting cards, and any other physical reproduction for resale or distribution.

Returns and Cancellations

Returns & exchanges: We accept returns and exchanges . Contact must be made within 14 days of delivery and items must be returned within 30 days of delivery in pristine condition.*

Cancellations: Are only accepted on stock items but please contact us if you have any problems with your order. Cancellation of a commission will result in loss of deposit.

Conditions: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Personalised items cannot be refunded or exchange